General

Digital Transformation: Crucial Success Factors

Digital transformation is vital not solely in-terms of short-time period development and market share, but in addition to make sure their long-time period survival and relevance. Digital platforms and ecosystems can drive efficiencies, and through new and unexpected collaborations, create new value for companies and for customers. Digital maturity across industries have been categorised into personas such as: freshmen, conservatives, fashionistas & digital masters with digital and leadership functionality driving their enterprise transformation.

The digital age has brought about a new method of thinking on process and operations. Smart units with digital capabilities are seamlessly offering direct advantages to industries around productiveness, efficiency, innovation and determination making.

Today’s millennial enterprise CEO priorities are innovation, speed to market, public belief and human capital which leads to initiatives around digital and knowledge pushed business. The CIO priorities are to handle both innovation and operations. While on one hand it is to extend transformation, efficiency, security, alternatively it is to chop costs & time for new service, keep, simplify IT fashions & infra and improve enterprise process.

The business outcomes of a digital transformation program decides its important success factor or worth proposition. These could possibly be around customer expertise transformation or enterprise consumer efficiency. Folks, process and know-how are vital factors for fulfillment of any transformation program.

It is crucial that a digital transformation is applied to the tip to finish process and never in a piecemeal manner. An extremely jazzy and digital customer acquisition entrance end with a handbook / semi guide process on the back office or vice-versa won’t ever lead to the desired business outcomes. So an entire digital process automation leads to innovation, efficiency and trust and that turns into one of the important success factor for the transformation program.

Change management is another critical success factor for a digital transformation. People / assets directly or indirectly involved in such a change decide the destiny of any such initiative. Concerns round perceived loss of management of a manual / semi-automated process, push back on any change, adaption of any innovation ought to be managed by a structured change management process comprising of clear communication, management direction, creating collaborative surroundings to address organisational cultural challenges.

Know-how plays a key role within the success of an adaptable digital transformation. However instead of technical knowhow or options of a software or best innovations hardware, it the convenience of implementation, design thinking, easy transition and program management with a finesse that stands out and results in an settle forable digital transformation which gets applauded each externally and internally.